Thank you for choosing myeb2niw (“Company,” “we,” “our,” or “us”). This Refunds Policy outlines the terms and conditions governing refunds for our EB2NIW services, including consultations and EB2NIW toolkits (collectively, the “Services”).
1. Refund Eligibility:
a. Consultations: Refunds for consultation fees are only available if the consultation appointment is canceled by myeb2niw at our discretion. No refunds will be provided for completed consultations.
b. EB2NIW Toolkits: Refunds for EB2NIW toolkit purchases are only available if you have not accessed or downloaded any of the toolkit materials. Once you have accessed or downloaded any toolkit materials, you are no longer eligible for a refund.
2. Refund Process:
a. To request a refund, you must contact us at [email protected] within [number of days, e.g., 7 days] of the purchase date. Please include your full name, email address, order number, and the reason for your refund request.
b. If you are eligible for a refund as per the criteria outlined in Section 1, we will process your refund within [number of days, e.g., 10 days] of receiving your refund request.
3. Refund Method:
a. Refunds will be issued using the same payment method that was used for the original purchase. If the original payment method is no longer available, we may request additional information to process the refund.
4. Non-Refundable Fees:
a. Consultation fees are non-refundable unless the consultation appointment is canceled by myeb2niw.
b. Once you have accessed or downloaded any of the materials from the EB2NIW toolkit, you are no longer eligible for a refund.
5. Discretionary Refunds:
a. In exceptional cases, myeb2niw may offer discretionary refunds on a case-by-case basis, depending on the specific circumstances and at our sole discretion.
6. Contact Information:
By using our Services and making a purchase, you acknowledge that you have read, understood, and agree to this Refunds Policy. If you do not agree with this policy, please refrain from using our Services. Thank you for choosing myeb2niw for your EB2NIW visa needs. We are here to assist you every step of the way!